Refund policy

We want you to absolutely love your Froth Nugget goodies! But we get it, sometimes things don't quite work out. Whether you've ordered the wrong size or something isn't quite right, we're here to help.

The Quick Rundown

30-Day Returns: You have 30 days from receiving your order to request a return.
Refunds, Exchanges & Store Credit: Choose whichever works best for you on eligible returns.
Original Condition: Items must be unworn, unwashed and in their original condition, with tags attached.
Swimwear & Activewear: Eligible for returns, provided hygiene liners (where applicable) remain intact.
Return Shipping: Customers cover return postage for change-of-mind returns.
Final Sale: Clearance and final-sale items cannot be returned for change of mind.
Faulty Items: Full refund

30-Day Returns

Not quite what you were after? No worries!

If you're unhappy with your purchase for any reason, you can request a return within 30 days of receiving your order for a refund, exchange or store credit.

To be eligible for a change-of-mind return, items must be:

Unworn, unwashed and unused
In their original condition, with all tags attached.
Free from makeup, deodorant, perfume, stains, pet hair or other marks.
Returned in their original packaging, where reasonably possible.
Returned with any original hygiene liners intact, where applicable.

Please contact us within 30 days of delivery to start your return. Once your return is approved, we'll provide instructions for sending it back.

Swimwear & Activewear Returns

We know finding the perfect fit online can be tricky, especially when it comes to swimwear and activewear!

We're happy to accept eligible returns on these items within our 30-day return window.

For hygiene reasons:

Swimwear must be tried on over underwear.
All original hygiene liners must remain attached and intact.
Items must be unworn, unwashed and free from any signs of use.
All original tags must remain attached.

Unfortunately, we cannot accept change-of-mind returns on swimwear with removed or damaged hygiene liners, or items that show signs of wear.

How to Return an Item

Returning something? Easy!

Step 1 — Get in Touch

Email laura@frothnugget.com within 30 days of receiving your order.

Please include:

Your order number.
The item(s) you'd like to return.
Whether you'd prefer a refund, exchange or store credit.
Your reason for returning.

If your item is faulty or damaged, please include photos where possible so we can help resolve the issue.

Step 2 — Send Your Return

Once you've contacted us, carefully package your item(s) and include a note with your name, email address and order number.

Send your return to:

Froth Nugget Returns
11 Ningana Road
Aldinga Beach SA 5173
Australia

Customers are responsible for return shipping cost.

We recommend using a tracked postage service, as we cannot take responsibility for parcels lost in return transit.

Please don't send your return before contacting us.

Step 3 — We'll Take It From Here!

Once your return arrives, we'll inspect the items and process your request.

Please allow approximately 7–14 days for return postage within Australia.
Returns are generally processed within 7 days of arriving back with us.
We'll notify you once your return has been assessed and approved.
Approved refunds will be issued to your original payment method.
Once processed, refunds generally take 1–5 business days to appear, depending on your payment provider.

If a change-of-mind return doesn't meet our conditions, we'll contact you to discuss the next steps. Any costs to send an ineligible item back to you will be confirmed before proceeding.

Exchanges & Size Reservations

Ordered the wrong size? It happens!

We're happy to exchange eligible items for another size or colour, subject to availability.

As we're a small brand producing limited quantities, we can't guarantee that your preferred size or colour will still be available.

Want us to hold your size?

Just get in touch as soon as possible and we'll happily reserve your requested size for up to 14 days while you return your original item.

If we haven't received your return within those 14 days, the reserved item will be released and made available for purchase again.

Customers are responsible for return postage.

Refunds & Store Credit

Once we've received and approved your eligible return, we'll organise your preferred option.

Refunds: Refunds are issued to your original payment method for the value of the eligible returned item(s).

Store Credit: Prefer to save it for something else? We can issue store credit for the value of your eligible returned item(s), ready to use on a future Froth Nugget purchase.

Original shipping charges are non-refundable for change-of-mind returns.

Sale & Clearance Items

Our clearance goodies are often the last of their kind!

Items clearly marked Final Sale or Clearance at the time of purchase are not eligible for change-of-mind refunds, exchanges or store credit.

This includes discontinued products sold as final clearance stock.

Items purchased during a regular promotion or discount offer are still eligible for our standard 30-day returns unless clearly marked as Final Sale or Clearance.

Faulty, Damaged or Incorrect Items

Oh bugger! If something has arrived faulty, damaged or we've accidentally sent you the wrong item, please get in touch so we can sort it out.

Email laura@frothnugget.com with your order number, a description of the issue and photos where possible.

If a product has a major failure, you're entitled to choose a refund or replacement.

We'll cover reasonable return postage costs for faulty products.

These rights apply regardless of our 30-day change-of-mind return window, including on clearance and final-sale items.

International Returns

We accept eligible international change-of-mind returns within 30 days of delivery.

International customers are responsible for return postage costs for change-of-mind returns, along with any applicable customs charges.

Please contact us before returning an item so we can provide the correct instructions.

Need a Hand?

Got a question about sizing, returns or your order? We're always happy to help!

Email laura@frothnugget.com and we'll do our best to get things sorted.

Thanks for supporting our little surf brand. It means the bloody world to us!