Refund policy
30 days returns
If you receive merchandise that you are unhappy with for any reason, simply return it to us within 30 days, in the condition that you received it and we will happily refund you the cost of the product(s).
- Unused with the original tags still attached
- In the original packaging
* Unfortunately, we're unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund.
Step 1
Email: laura@frothnugget with your order number and your reason for returning. If the item is faulty please provide images.
Step 2
Attend your local Post Office and send your item(s) with a note of your name and email to the returns address:
11 Ningana Road
Aldinga Beach
S.A 5173
Australia
*As we are a small start-up business customers will need to pay for their own return shipping costs unless the item is faulty.
Step 3
Once we receive the returned goods we will inspect and process them:
- Please allow 7 to 14 days for your return to get back to us.
- Returns are generally processed within 7 days of reaching us.
- Returned item(s) will be assessed and we will notify you if your return has been accepted.
- Returned Items not accepted will be returned to the customer at the customer's cost.
- Please allow 1 to 5 days for the refunds to reach your method of payment.