Shipping policy

We're stoked to send a little Froth Nugget goodness your way! All orders are packed with love in South Australia and shipped across Australia and around the world.

Here's everything you need to know about getting your goodies delivered.

Shipping at a Glance

  • Australia: Standard shipping $12.95 or express shipping $15.95.

  • Free Australian Shipping: Spend $150 or more and receive free standard shipping.

  • New Zealand: Flat-rate standard shipping for $20.

  • USA: Yes, we ship to the USA! US import tariffs are included in your shipping cost, so there's no additional tariff payment on delivery.

  • International: We ship worldwide to supported destinations, with shipping calculated at checkout.

  • Stickers: Free standard shipping.

  • Tracking: Tracking details are emailed once your order has been dispatched.

All prices are in Australian dollars (AUD).

Australian Shipping

We offer standard and express shipping across Australia.

Shipping Method Cost Estimated Delivery
Standard $12.95 3–8 business days
Express $15.95 1–3 business days
Standard on orders $150+ FREE 3–8 business days
Stickers (standard) FREE 3–8 business days

Delivery estimates apply to metropolitan areas after dispatch. Regional and remote locations may take a little longer.

Free shipping on orders over $150 applies to standard Australian shipping only.

New Zealand Shipping

Kia ora, neighbours!

We offer flat-rate standard shipping to New Zealand for $20 AUD.

Estimated delivery: 7–12 business days after dispatch.

Standard shipping on stickers is free.

USA Shipping

Good news, American frothers! We ship to the USA!

We know international shipping can be confusing, especially when it comes to tariffs and import charges, so we've made things a little easier.

US import tariffs are already included in your shipping cost at checkout.

That means no unexpected additional tariff charges when your Froth Nugget goodies arrive.

Shipping costs and available delivery options are calculated at checkout based on your order.

Delivery times vary depending on your location and customs processing.

International Shipping

No matter where you catch your waves, we'd love to send some Froth Nugget goodness your way!

We ship internationally to supported destinations.

  • Shipping costs are calculated at checkout.

  • Standard international delivery generally takes 6–30 business days after dispatch.

  • Express international shipping is currently unavailable.

  • Standard shipping on stickers is free.

Customs Duties & Taxes

For destinations outside the USA, your order may be subject to import duties, taxes or customs charges imposed by your country.

Unless otherwise stated at checkout, these charges are not included in our shipping rates and are the customer's responsibility.

Customs requirements vary between countries, so we recommend checking your local import regulations before ordering.

Order Processing & Dispatch

We're a small business, and every order is packed with care right here in South Australia.

Once your order has been packed and dispatched, you'll receive a shipping confirmation email with your tracking details, where tracking is available.

Please note that delivery estimates are calculated from the date of dispatch, not the date your order is placed.

Orders placed on weekends or public holidays will be processed on the next available business day.

During busy periods, new collection launches or promotions, processing may take a little longer.

Pre-Orders

Sometimes our goodies are so popular that we offer them for pre-order!

If you purchase a pre-order item, the estimated dispatch timeframe will be listed on the product page.

If your order contains both in-stock and pre-order items, they will be shipped together once all items are available.

If you need your in-stock items sooner, please contact us before ordering to discuss separate shipping options.

Tracking Your Order

Once your order is on its way, we'll send you a shipping confirmation email with tracking information, where available.

Tracking updates may take a little time to appear after your parcel has been collected by the shipping carrier.

If you haven't received your shipping confirmation or have concerns about your delivery, please get in touch.

Shipping Delays

While we do our best to get your goodies to you as quickly as possible, delivery times are estimates and may be affected by:

  • Public holidays and peak shopping periods.

  • Weather events or transport disruptions.

  • Customs processing for international orders.

  • Regional or remote delivery locations.

  • Shipping carrier delays.

We'll do our best to assist if your parcel is delayed. Any rights you have under Australian Consumer Law or other applicable consumer laws remain unaffected.

Incorrect Shipping Addresses

Please double-check your shipping details before completing your order.

If you've entered an incorrect address, contact us as soon as possible at laura@frothnugget.com.

We'll do our best to update your details before dispatch, but once your order is on its way, we may not be able to make changes.

If a parcel is returned to us because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply to resend it.

Lost or Damaged Parcels

Oh bugger! If your parcel hasn't arrived or has turned up damaged, please get in touch.

We'll help investigate the issue with the shipping carrier and work towards an appropriate resolution.

Please include your order number and any relevant photos if your parcel or its contents have arrived damaged.

Your rights under Australian Consumer Law remain unaffected.

Need a Hand?

Got a question about shipping, tracking or your order?

Email laura@frothnugget.com and we'll do our best to help.

Thanks for supporting our little surf brand. Every order means the bloody world to us!

The Froth Nugget Crew